Privacy Policy

A) Account and Contact Information

We may collect:

• name, email address, phone number;
• company/organization name and role/title;
• login credentials (for example, password or authentication tokens);
• account settings and preferences;
• communications with us (support tickets, emails, chat messages).

B) Billing and Payment Information

If you purchase paid Services, we collect information needed to process payment and manage billing, such as:

• billing contact name, billing address, and billing email;
• invoices, transaction history, and subscription/plan details;
• tax-related information where required (e.g., VAT/GST or sales tax details).

We do not store full payment card numbers. Payments are processed by third-party payment processors (such as Stripe), which collect and process payment information under their own privacy policies.

C) Customer Content (AI Inference and Compute/GPU Rental)

When you use our Services, we process Customer Content to provide the Services. Examples include:

• Inference: prompts/inputs and outputs (text, images, audio, video, files, embeddings, etc.).
• Compute/GPU rental: workloads you run, VM/container images, attached storage, and artifacts generated by your workloads.

How Customer Content is handled (high-level):

• Transient processing: We must temporarily process and store Customer Content to run jobs and return results.
• Optional logging: Some features may allow you to enable request logging or debugging logs. If enabled, you control what is logged and for how long (subject to system constraints described in Section 7).

Important: If you choose to submit personal data (including sensitive information) to the Services as part of Customer Content, you are responsible for ensuring you have the right to do so and that your use complies with applicable law and any agreements you have with data subjects.

D) Service Data (Usage, Device, and Technical Data)

We automatically collect certain information when you use the Services, including:

• IP address and approximate location derived from IP (city/region-level);
• device and browser type, operating system, and user agent;
• pages or features used, time/date of access, and referring URLs;
• API request metadata (timestamps, endpoints, error codes, request sizes, latency);
• account activity and administrative actions (e.g., creating keys, starting/stopping resources);
• security logs (e.g., failed logins, suspicious activity indicators);
• diagnostics and performance metrics for reliability and capacity planning.

E) Cookies and Similar Technologies (Website)

We may use cookies and similar technologies (such as local storage and pixels) to:

• operate the website and remember preferences;
• understand website performance and usage; and
• help prevent fraud and abuse.

You can control cookies through your browser settings and, where available, our cookie consent tools.

A) Model Training and Improvement

By default, we do not use Customer Content (such as prompts, inputs, or outputs) to train or improve general-purpose models. If we ever offer a program or feature that uses Customer Content for training or improvement, we will describe it clearly and provide any required choices (such as opt-in/opt-out) before doing so.

We may use de-identified, aggregated Service Data (for example, overall system performance metrics and error rates) to improve reliability and performance.

B) Safety, Abuse Prevention, and Support Access

To keep the Services secure and prevent misuse, we may:

• run automated checks on certain activity and content signals (e.g., malware or exploit detection on uploaded files or workloads; abuse/fraud indicators);
• review limited information where necessary to investigate security incidents, respond to legal requests, or provide support—using access controls, audit logging, and least-privilege practices.

A) Service Providers (Vendors / Subprocessors)

We share information with trusted vendors who help us operate the Services, such as:

• payment processors (e.g., Stripe);
• customer support tools;
• email delivery providers;
• security and fraud prevention providers; and
• analytics providers (primarily for website performance).

These vendors are authorized to process information only as needed to provide services to us and are subject to contractual confidentiality and security obligations.

B) Affiliates

We may share information with affiliated entities under common ownership or control, subject to this Privacy Policy.

C) Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all assets, information may be transferred as part of that transaction (subject to standard confidentiality protections).

D) Legal, Safety, and Enforcement

We may disclose information if we believe in good faith that disclosure is necessary to:

• comply with law, regulations, legal process, or government requests;
• protect the rights, property, or safety of the Company, our users, or others; and
• prevent or investigate suspected fraud, abuse, or security issues.

E) With Your Instructions / Consent

We may share information when you request it, connect third-party integrations, or otherwise provide consent.

A) Account Information

You can access and update certain account information through your account settings (where available). You can also contact us to request changes.

B) Marketing Preferences

You can opt out of marketing emails by using the unsubscribe link in those emails or by contacting us. You may still receive transactional or service-related messages.

C) Cookies

You can control cookies through your browser settings. If we provide a cookie banner or preference center, you can use it to manage non-essential cookies.

D) Access, Correction, Deletion

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain Personal Data we hold about you. We will respond consistent with applicable law, and we may need to verify your identity.

Important note for business accounts: If you use the Services through an organization (e.g., your employer), your organization may control your account and data. In that case, please direct privacy requests to your organization first; we may assist them as needed.

A) Categories of Personal Information We Collect

In the last 12 months, we may have collected the following categories of personal information (as defined by California law), depending on how you use the Services:

• Identifiers: name, email address, IP address, account IDs, device identifiers.
• Commercial information: billing details, transaction history, subscription information.
• Internet or other electronic network activity: website interactions, API usage, service logs.
• Geolocation data: approximate location derived from IP address.
• Professional or employment-related information: company name and role/title (if provided).
• Sensitive personal information: account login credentials (and potentially other sensitive data if you include it in Customer Content).

B) Sources of Personal Information

We collect personal information from:

• you (directly), when you create an account, use the Services, or contact us;
• your device and browser (automatically), when you use the website or Services; and
• service providers (e.g., payment confirmation from processors).

C) Purposes for Collection/Use

We use personal information for the purposes described in Section 5, including providing the Services, processing payments, security, and support.

D) Disclosure of Personal Information

We may disclose personal information to service providers and for legal/safety purposes as described in Section 8.

E) Sale / Sharing (Cross-Context Behavioral Advertising)

We do not sell personal information in exchange for money. We also do not share personal information for cross-context behavioral advertising. If we ever change this practice, we will update this Policy and provide any required opt-out mechanisms.

F) Your California Rights

Subject to legal limitations, California residents may have the right to:

• know what personal information we collected, used, disclosed, and (if applicable) sold or shared;
• request deletion of personal information;
• request correction of inaccurate personal information; and
• not be discriminated against for exercising these rights.

How to submit a request: Email us at privacy@solarcube.com with the subject line “California Privacy Request”.

Verification: We will take steps to verify your request, which may require confirming information associated with your account.

Authorized agents: You may use an authorized agent to submit requests where permitted by law, subject to verification of the agent's authority.

A) Controller vs. Processor

• For account, billing, and website data, we generally act as a data controller.
• For Customer Content processed to provide cloud computing and inference services, we typically act as a processor on your instructions (and you or your organization acts as the controller).

B) Legal Bases (for controller activities)

We may process Personal Data based on:

• performance of a contract (to provide the Services);
• legitimate interests (security, fraud prevention, improving the Services);
• compliance with legal obligations; and/or
• consent (where required, such as certain marketing).

C) Your Rights

You may have the right to access, correct, delete, object, restrict processing, and request portability of your Personal Data, and to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your local data protection authority.